Last Updated: November 2025
At Acacia Apartments, we respect your privacy and our privacy policy proves we are dedicated to processing your personal information with transparency and care. Whether you’re browsing our website for accommodation options, comparing best affordable hotels in Nairobi, checking hotels in Westlands near Sarit Centre, or simply exploring travel questions such as “Where is it best to stay in Nairobi?” or “Which is the best hotel booking site?”, we want you to feel confident that your data is safe. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with us online or contact us directly.
1. Information We Collect
We collect information to provide excellent hospitality services and improve your browsing experience.
a. Personal Information
When you call us, submit a reservation request, or send an email, we may collect:
- Full name
- Email address
- Phone number
- Check-in and check-out dates
- Guest details
- Requests related to accommodation such as 5-star hotels in Nairobi, hotels in Westlands for dinner, or affordable hotels in Nairobi
This information helps us respond to inquiries efficiently and provide accurate booking details.
b. Automatically Collected Website Data
When you visit our website, we may automatically gather non-personal information such as:
- IP address
- Browser and device type
- Pages viewed (e.g., pages comparing hotels in Nairobi CBD, best hotels in Nairobi Westlands, or 5-star hotels in Westlands, Nairobi)
- Time spent on different sections
- Keywords that brought you to our site, which may include unrelated search interests like baby milk flavour powder, porridge powder for babies, instant porridge in Kenya, or milk powder 25kg price in Kenya
We only use this analytical information to improve website performance and user experience.
2. How We Use Your Information
Your information is used for:
- Processing reservations and inquiries
- Sending booking confirmations
- Improving our website content and customer service
- Understanding what visitors search for, whether accommodation topics like Where do foreigners hang out in Nairobi? or lifestyle topics like instant porridge benefits, protein porridge powder, porridge powder recipe, and how to make instant porridge powder
We DO NOT sell your information or share it with third parties for advertising.
3. Cookies & Tracking Technologies
Our website uses cookies to help us:
- Enhance user experience
- Analyze traffic trends
- Understand interests in topics like hotels in Nairobi Westlands or instant porridge instructions
- Remember user preferences
You can manage or disable cookies through your browser settings.
4. How We Protect Your Data
We use industry-standard security practices to protect personal information from unauthorized access, misuse, or disclosure. Although no digital transmission is 100% secure, we consistently improve our systems to maintain strong protection for your data.
5. Third-Party Services
We may work with trusted third-party providers for:
- Booking platforms
- Secure payment processing
- Website analytics
These partners may temporarily access limited data (such as inquiries about hotels in Nairobi Westlands or hotels in Westlands near Sarit Centre) solely to perform their services.
They must comply with strict privacy standards.
6. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate details
- Request deletion of specific data
- Withdraw consent from communication
- Seek clarification on how your information is used
To make a request, contact us at reservations@acacia-apartments.com.
7. Children’s Privacy
Our services are not designed for children under 18, and we do not knowingly collect their information. If we become aware of such data, we remove it promptly.
8. Policy Updates
We may revise this Privacy Policy from time to time. Updates will be posted with a new “Last Updated” date.
9. Contact Information
For questions about this Privacy Policy or how we use your information, please contact:
Acacia Apartments
Stima Lane, Off Lower Kabete Road (Near Sarit Centre)
Phone: (+254) 794 592 221
Email: reservations@acacia-apartments.com
We remain committed to ensuring your privacy and providing a safe, smooth, and reliable user experience while you explore the best accommodation options in Nairobi.