Last Updated: November 2025
Welcome to Acacia Apartments. By accessing our website, making an inquiry, or booking a stay with us, you agree to the Terms and Conditions outlined below. These terms are designed to ensure transparency and protect both our guests and our business. Please read them carefully before using our services.
1. General Use of the Website
By navigating or using our website, you agree to use it responsibly and for lawful purposes only. Many visitors come to our site while comparing accommodation options such as best affordable hotels in Nairobi, hotels in Nairobi Westlands, 5 star hotels in Nairobi, or asking travel-related questions like “Where is it best to stay in Nairobi?” or “Which is the best hotel booking site?”. Regardless of the information you seek, you agree not to:
- Attempt unauthorized access to our systems
- Use automated tools for data extraction
- Make fraudulent or misleading reservations
- Disrupt the functioning of the website
We reserve the right to update website content or restrict access when necessary.
2. Reservation Terms
2.1 Booking Requirements
A reservation at Acacia Apartments is only confirmed when you receive an official confirmation via email or phone. Guests often compare nearby properties such as best hotels in Nairobi Westlands or hotels in Westlands near Sarit Centre, but booking with us requires:
- Accurate personal details
- Valid contact information
- Correct check-in and check-out dates
Providing inaccurate information may lead to a voided booking.
2.2 Check-In & Check-Out
- Check-in: 2:00 PM
- Check-out: 10:00 AM
Requests for early check-in or late check-out depend on availability and may attract an additional fee.
2.3 Rates & Payments
Rates may vary based on season, demand, room type, or ongoing promotions. As with any accommodation—from hotels in Nairobi CBD to luxury hotels in Nairobi Westlands—prices are subject to change without prior notice.
The final rate will always be communicated at the time of booking.
3. Cancellation & No-Show Policy
3.1 Guest Cancellations
Cancellations must be communicated via:
- Email: reservations@acacia-apartments.com
- Phone: (+254) 794 592 221
Charges may apply depending on the timing and the type of rate booked.
3.2 No-Show
Failure to arrive without prior notice will be considered a no-show and may result in full or partial charges.
4. Guest Responsibilities
As a guest, you agree to:
- Respect property rules and other guests
- Prevent any form of damage, negligence, or misuse
- Avoid disruptive activities, especially in shared areas
- Use facilities appropriately
Behaviours similar to those prohibited in 5 star hotels in Westlands, Nairobi or hotels in Westlands for dinner establishments also apply here. Any damage caused will result in additional charges.
5. Use of Facilities
Facilities such as Wi-Fi, parking, and common areas are available for guest use. However:
- Parking is at your own risk
- We are not liable for lost personal belongings
- Misuse of facilities may lead to restricted access
6. Liability & Disclaimer
Acacia Apartments is not responsible for:
- Loss or theft of personal items
- Injuries caused by guest negligence
- Service disruptions due to factors beyond our control (e.g., power outages, weather, government regulations)
- Information on third-party sites comparing affordable hotels in Nairobi, hotels in Nairobi Westlands, or where foreigners hang out in Nairobi
We do not guarantee the accuracy of external travel comparisons or directories.
7. Prohibited Activities
Guests may not:
- Smoke in non-smoking areas
- Host unauthorized events or parties
- Engage in illegal activities
- Bring hazardous materials onto the property
Violation of these terms may result in eviction without refund.
8. Data Protection & Privacy
Your personal data is handled according to our Privacy Policy.
We do not sell or share your information for marketing purposes.
9. Changes to These Terms
We may update these Terms & Conditions periodically. Changes will appear on this page with an updated “Last Updated” date.
10. Contact Information
For questions about these Terms & Conditions, please contact:
Acacia Apartments
Stima Lane, Off Lower Kabete Road (Near Sarit Centre)
Phone: (+254) 794 592 221
Email: reservations@acacia-apartments.com